Welcome to CIA Rodriguez

At CIA Rodriguez, we are committed to providing you with premium luxury products and an exceptional shopping experience. These Terms and Conditions outline the rights and responsibilities governing your use of our website and purchases of our transformative ANTI-FRIZZ, ANTI-POLLUTION, AFTER SUN, and comprehensive Body, Face, and Hair collections.

1. Acceptance of Terms

By accessing and using bodycareproductsus.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. User Obligations and Responsibilities

2.1 Account Registration

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

  • Use the website for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Transmit any worms, viruses, or destructive code
  • Attempt to gain unauthorized access to our systems
  • Use the website to harass, abuse, or harm others
User Responsibility: You are responsible for all activities that occur under your account and must comply with all applicable local, state, national, and international laws and regulations.

3. Products and Services Description

3.1 Product Collections

CIA Rodriguez offers premium luxury products across the following categories:

  • AFTER SUN: Soothing and restorative treatments for sun-exposed skin
  • ANTI-FRIZZ: Advanced hair care solutions for smooth, manageable hair
  • ANTI-POLLUTION: Protective formulations that shield skin and hair from environmental stressors
  • Body, Face, and Hair: Comprehensive care collections for complete beauty routines

3.2 Product Information

  • We strive to display product colors and images as accurately as possible
  • Product descriptions and specifications are subject to change without notice
  • All products are subject to availability
  • We reserve the right to limit quantities and discontinue products
Quality Commitment: Each CIA Rodriguez product is crafted with meticulous attention to detail, using premium ingredients to deliver transformative results that meet our exacting standards of excellence.

4. Order and Payment Terms

4.1 Order Processing

  • All orders are processed within 1-2 business days after order confirmation
  • During peak seasons, processing may take up to 3 business days
  • Order confirmation does not constitute acceptance of your order
  • We reserve the right to cancel any order at our discretion

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Shipping Information

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

4.4 Service Areas

We proudly serve customers worldwide, excluding:

  • Remote areas
  • Specific Asian regions
  • Areas with shipping restrictions
International Orders: International customers may experience longer delivery times due to customs processing. All duties, taxes, and customs fees are the responsibility of the customer.

5. Returns and Exchanges Policy

5.1 Eligibility

  • Returns and exchanges accepted within 15 days of delivery confirmation
  • Items must be in original condition – unused and unopened
  • Original packaging must be intact with all seals unbroken
  • Original receipt or proof of purchase required

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened or used skincare products (Face collections)
  • Opened or used haircare products (Hair collections, ANTI-FRIZZ treatments)
  • Products with broken seals or tampered packaging
  • Personal care items where hygiene cannot be guaranteed
  • Used AFTER SUN or Body care products
  • ANTI-POLLUTION products with compromised packaging

5.3 Return Process

  1. Contact customer care within 15 days of receiving your order
  2. Complete and email the Return Request Form to [email protected]
  3. Wait for Return Authorization Number and shipping instructions
  4. Ship items securely with completed Return Request Form

5.4 Refund Information

  • Refund processing: 3-5 business days after receiving return
  • Refund appearance in original payment method: Additional 5-10 business days
  • Original shipping fees are non-refundable (except for our errors)
  • Return shipping costs are customer’s responsibility
Satisfaction Guarantee: Your complete satisfaction is our priority. We stand behind the quality of our products and are committed to resolving any issues promptly and fairly.

6. Intellectual Property

6.1 Ownership

All content on bodycareproductsus.com, including but not limited to:

  • Text, graphics, logos, and images
  • Product formulations and descriptions
  • Website design and layout
  • Brand names and trademarks

are the exclusive property of CIA Rodriguez and are protected by international copyright and trademark laws.

6.2 Permitted Use

  • You may view and print pages for personal, non-commercial use
  • You may share product information via social media with proper attribution
  • Commercial use requires written permission from CIA Rodriguez
Protection Notice: Unauthorized use of any CIA Rodriguez intellectual property may result in legal action. We vigorously protect our brand and product innovations.

7. Liability Limitations

7.1 Product Use

  • Customers are responsible for reading and following product instructions
  • Discontinue use if irritation occurs and consult a healthcare professional
  • Perform patch tests before full application of new products
  • Keep products out of reach of children

7.2 Website Use

  • We are not liable for temporary website unavailability
  • We do not guarantee error-free operation of the website
  • We are not responsible for third-party links or content
  • Maximum liability is limited to the purchase price of products

7.3 Force Majeure

CIA Rodriguez shall not be liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Shipping carrier delays
  • Supply chain disruptions
Responsible Use: While we take every precaution to ensure product safety and website reliability, customers assume responsibility for proper product use and website navigation.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in our Privacy Policy.

9. Modifications to Terms

CIA Rodriguez reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia. Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in Virginia Beach, Virginia.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: CIA Rodriguez, 266 Tenmile, Virginia Beach, US 23452

Response Time: We typically respond within 24-48 hours during business days.

Last Updated: These Terms and Conditions were last updated on the effective date posted on our website.

Thank you for choosing CIA Rodriguez. We appreciate the opportunity to serve your premium body care needs and are committed to ensuring your complete satisfaction with our products and service.